Refund Policy
Bonbon is operated by Kordelia, TOO (ТОО «Корделиа»), BIN 260840003233, Almaty, Kazakhstan ("we"). This policy covers Bonbon Family, the optional subscription that adds extra features for parents. Watching videos in Bonbon is free and needs no payment. Current prices are on our Pricing page.
Bought on our website: 30-day money-back guarantee
If you bought Bonbon Family on our website and it is not right for your family, ask for a refund within 30 days of a payment and we will refund that payment in full. No questions asked.
- How to ask. Email [email protected] from the address you used at checkout, or find your order at paddle.net and ask for the refund there.
- Where the money goes. Back to the card or other payment method you paid with.
- What happens next. A refunded subscription is cancelled, so it is not charged again. Your child's profiles, history and settings stay; only the Bonbon Family extras switch off.
- Cancelling without a refund. Cancel any time with the link in your receipt email, at paddle.net, or by writing to us. Bonbon Family then stays until the end of the period you paid for, and nothing more is charged.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders placed on our website. Paddle provides all customer service inquiries and handles returns.
Bought in the App Store (iPhone and iPad)
Apple charges App Store purchases and decides on refunds for them; we cannot refund them ourselves. Ask Apple at reportaproblem.apple.com, signed in with the Apple Account that paid.
Bought on Google Play (Android)
Google charges Google Play purchases. You can ask Google Play for a refund (how refunds work on Google Play), or write to us at [email protected] from the email of your Bonbon account, because we can also refund Google Play purchases of Bonbon Family.
Cancelling in the App Store or Google Play
A subscription bought in a store is cancelled in that store's subscription settings. Step-by-step instructions are on our plans and cancelling page. Deleting the app does not cancel a subscription.
Your rights
This policy adds to your rights under consumer law and does not limit them. If the law where you live gives you a longer or stronger right to cancel or to get your money back, that right applies.
Contact
Questions about a payment or a refund: [email protected]. Terms for subscriptions are in our Terms of Service, and how we handle data is in our Privacy Policy.