Terms of Service
Bonbon ("the app") is operated by Kordelia, TOO (Товарищество с ограниченной ответственностью "Корделиа"), BIN 260840003233, registered address: 133/1 Gagarin Ave, NRP 104, Almaty 050000 Kazakhstan ("we"). By installing or using the app, or by buying a subscription to it, you agree to these terms. Bonbon is set up and controlled by a parent or guardian; children may use it only under a parent's supervision and settings.
The service
- Bonbon offers a reviewed catalog of children's videos. Videos play through YouTube's embedded player and remain subject to YouTube's Terms of Service; we do not host them and do not charge for access to them.
- Parents can create kid profiles, set content filters, screen-time limits, and review activity. The parent area is protected by a parental gate.
- The catalog changes over time: videos may be added, re-reviewed, or removed, including when they become unavailable on YouTube.
Subscriptions & pricing
- Bonbon is free to download and use, and watching videos on the phone, tablet and TV is never behind a paywall: casting from the phone and the Bonbon TV app's whole collection are free for everyone. Bonbon Family is an optional paid subscription that pairs your phone with the TV (your kids' profiles, filters, schedule and favorites on the TV) and unlocks extra features for parents (for example, more kid profiles, a schedule per weekday, weekly reports and full watch history). It is being introduced gradually, so not every app offers it yet. Current prices are listed on our Pricing page.
- You can buy Bonbon Family in the app through the Apple App Store or Google Play, on our website, or by bank card in tenge. App Store and Google Play purchases are charged by Apple or Google under their terms and are cancelled in your store's subscription settings.
- Purchases on our website: our order process is conducted by our online reseller FastSpring. FastSpring is the Merchant of Record for all our orders placed on our website in US dollars. FastSpring provides all customer service inquiries and handles returns. FastSpring's Terms of Sale for Purchasers also apply to these purchases.
- Payments by bank card in tenge: we, Kordelia, TOO, are the seller. You pay with a Visa, Mastercard or UnionPay card on the secure payment page of our bank, Bank CenterCredit (Kazakhstan); your card details go to the bank, not to us. Each payment comes with a receipt by email. To cancel, or to ask for a refund, write to [email protected] from your Bonbon account's email.
- A subscription renews automatically at the end of each billing period (a month or a year) until you cancel it. You can cancel at any time: Bonbon Family then stays active until the end of the period you have paid for, and you are not charged again. Deleting the app does not cancel a subscription.
- The price, billing period and any free-trial terms are always shown before you confirm a purchase, and the total shown then, including any tax, is the amount you are charged.
- Refunds are covered by our Refund Policy. Purchases on our website and payments by bank card in tenge come with a 30-day money-back guarantee, and the policy explains how to get a refund for App Store and Google Play purchases.
- We may run pricing tests: subscription prices and offers can vary between users, including on a randomized basis, and may change over time. Your price is fixed when you subscribe and does not increase while your subscription stays active.
- Announced discounts (such as the founding-families offer) are honored as described when they were made.
Acceptable use
- Don't circumvent the parental gate, interfere with the service, or use the app in violation of applicable law.
- Accounts are for personal, non-commercial family use.
Content filters & blocking
We put real effort into these controls. Every video is reviewed and scored before it can be shown, the filter level you set is applied on every screen — home, genres and search — and switching off a cartoon or a channel hides it across the app, including copies re-uploaded elsewhere that we have been able to match to it.
Please treat them as a strong filter rather than a guarantee. New videos arrive all the time and are reviewed as they do; a familiar cartoon can be re-uploaded under an unfamiliar title, or on a channel we have not yet linked to it; and a video can change on YouTube after we reviewed it. So we cannot promise that nothing you would rather avoid ever reaches your child's screen, that a show you switched off never slips through, or that our filter never hides something you would have been glad to allow.
If something does get through, blocking it in the app removes it right away, and telling us at [email protected] is the fastest way the filter improves for everyone.
Disclaimer & liability
We review the catalog with care, but the app is provided "as is": we cannot guarantee that every video is suitable for every child, that YouTube content stays unchanged after review, or that the service is uninterrupted. To the extent permitted by law, our liability is limited to the amount you paid for the service in the preceding 12 months.
Privacy
How we handle data is described in the Privacy Policy.
Changes, termination & contact
We may update these terms; material changes will be reflected on this page and the date above. You can stop using the app and delete your account at any time (see the Privacy Policy). These terms are governed by the laws of the Republic of Kazakhstan. Questions: [email protected].